Right to Exchange / Right to Return Goods

We grant in principle a legal right to return and exchange goods within 14 days after the receipt of the goods. As documentary evidence of this, the date of the postmark shall apply. This shall apply to return shipments in intact, unlabelled original packaging suitable for resale. Opened contact lens containers / boxes or packaging, all disposable lenses in soft secondary packaging (so-called blisters), since these are not suitable for resale according to the German Medical Products Act, as well as coloured contact lenses and special designs (e.g. toric lenses, multifocal lenses etc.), apart from in the case of defective or faulty goods, shall be excluded from the exchange or return. The sufficiently prepaid return shipment should be sent strictly with a small cover letter and a copy of the voucher for billing to the address indicated below. To enforce any claim for damages efficiently against the respective manufacturer, we ask the customer to send in the products objected to. As a rule, a credit entry is made by return remittance. To reimburse you, we therefore require your banking details (banking institute, IBAN, BIC/Swift-Code). In the event of damaged shipments, the receipt of the goods must be refused and notified promptly to the respective deliverer and TMG - Media Group.


Return address: TMG - Media Group UG, Kopernikusstraße 35, 10243 Berlin, Germany